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Countable Ops Manual

Philosophy

Table of Contents

Purpose

To provide a foundation for all we do at Countable (processes) rooted in why we do it (philosophy).

Scope

Covers our company’s purpose, vision, values, and principles, as well as covering our philosophies on transparency and management. We also provide references at the end that have influenced these philosophies.

Our Purpose at Countable

At Countable, we want to solve the problem of information context. With more data available than ever, the problem becomes getting the ideal information, presented a useful way, at the optimal time.

To be less abstract, this typically manifests as:

  • Fixing feedback loops. Giving all stakeholders the right information at the right time to optimize decision making.
  • Involve customers and users in the system design and testing process.
  • Our team members lead through example, and incrementally make improvements, using the successes as evidence to inspire compound improvements.

Examples of how we embody this purpose:

  • Better Customer Journey Systems - Improve customer experiences using web technology. With faster feedback loops via prototyping, Scrum and tools which improve transparency.
  • Easier 3rd Party Web Components: Website Owners should be able to install and manage their website from a single place, instead of having to find and manage many 3rd party component management dashboards.

The purpose statement also says a lot by what’s left out. It helps us work towards the same goals as a team, and helps new clients and colleagues decide if we’re a good fit. We should refer to this mission to justify our projects and other pages of this manual.

Lesser purposes of the organization.

  • Provide an exciting, motivating place to work well, and on things we believe in.
  • Provide an environment optimized for learning quickly, by creating a safe environment to experiment and fail.
  • Continuously improve in how we approach our work.

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