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Countable Ops Manual

Job Level 4 Evaluation Questions

Purpose

To outline self-evaluation for Level 4: owns a guild, major client group or customer base (business line).

Scope

Covers self-evaluation questions for job level 4, for both general criteria and technical (guild) tracks.

Evaluation Criteria

Professional Development

  • Manages or is responsible for $100k/yr in customer accounts, or made major contributions to winning proposals totaling this value, or developed/led a product that resulted in a $50k in revenue yearly.
  • Mentors and coaches other senior team members to facilitate their professional development.
  • Evaluates technical work complexity for proposals/quotes and can delegate work appropriately.
  • Stays on top of industry trends in technical track. Can research, understand and explain trade-offs of competing solutions. Posts about opportunities to improve (new tools and trends) in guild channels.
  • Engages with other guild leaders to integrate their technical area with the other technical tracks seamlessly in a ways that help the whole team.

Communications

  • Makes major Ops Manual contributions, involves the team in these to get everyone aligned on how to do our best work.
  • Creates content for the company that results in high external engagement (5k views or more)

Project Management

  • Speaks with clients about high-level goals and strategy to create conceptual alignment.
  • Ensure clear project-level or guild-level goals exist, and team engages in discussion of these.

Technical Track Questions

UX

  • Leads the company to continuously improve the experiences we deliver to users with clear processes. Validates progress from outside feedback and measurements (funnels mostly)

Devs

  • Leads the company to continuously improve our developers’ execution of technical work as a team, and demonstrates evidence of our continuous improvement.

Operations

  • Leads the evolution of the company such that we grow while maintaining a culture of producing meaningful work. Keeps team engaged in learning and contributing to discussion on non-guild processes, and they are continuously improving.

DevOps

  • Leads the company to automate environments and other systems and make them reliable. Leads discussion on defining quality metrics, and follows-up with measuring those.