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Countable Ops Manual

Job Level 3 Evaluation Questions

Purpose

To outline self-evaluation for Level 3: owns a client relationship, leads in a technical area within a guild, or takes on another area of responsibility.

Scope

Covers self-evaluation questions for job level 3, for both general criteria and technical (guild) tracks.

Evaluation Criteria

Professional Development

  • Helps to support and teach other team members things inside your technical track, OR takes responsibility for their results and timelines for at least one specific client or project with multiple team members assigned to it.
  • Is competent in more than 1 technical track, and has basic knowledge of all 4. (UX, devops, dev, operations)
  • Takes accountability for our team’s role in business objectives of our clients.
  • Tracks and improves metrics. Is aware of some numbers that matter to the company and engages the team in discussing them.

Communications

  • Makes some contributions to the Ops Manual or other documentation resources
  • Takes responsibility for clients’ business results. Doesn’t blame the client, or external factors. Finds a way to achieve the desired outcome by working around challenges you cannot control.

Project Management

  • Find ways to increase our iteration speed to get closer to the goal quickly.
  • Works towards a clear, shared goal with the client. Follows up on discussions in a constructive way (with respect to objectives). Once it’s clear, prototype something to validate assumptions as quickly as possible.
  • Takes responsibility for the overall success of one or more existing clients or projects.

Technical Track Questions

UX

  • Plans, manages and executes the user research in projects on time to align all stakeholders on a shared understanding of real needs.
  • Teach others to connect with users themselves, and provides resources for getting clear frequent user feedback to the team.

Devs

  • Engages team in discussion of architecture (compares different options with pros/cons)
  • Demonstrates technical ability to create and lead development on a new project and arrive at a business result.

Operations

  • Engages team in discussion and documentation of processes to ensure we have clear goals, plans and roles.
  • Contributes new content to Ops Manual pages, and tags in others to contribute where appropriate.

DevOps

  • Lead discussions on security and/or devops quality metrics
  • Implement systemic improvements applicable to all/most projects